Terms of Service

Welcome to Coxheath Pharmacy

These Terms of Service (“Terms”) govern your access to and use of the Coxheath Pharmacy website at coxheathpharmacy.co.uk (the “Website”) and any services, products, or tools we provide (collectively, the “Services”). These Terms constitute a legally binding agreement between you (“you” or “user”) and Coxheath Pharmacy (“we,” “us,” or “our”).

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or Services.

1. General Terms and Eligibility

1.1 Age Requirements

To use our Services, you must be at least 18 years of age or the age of majority in your jurisdiction. If you are under 18, you may only use our Services with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

1.2 Account Accuracy

You agree to provide accurate, current, and complete information when creating an account or placing orders. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.3 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:

• Use our Services in any way that violates applicable local, national, or international law
• Use our products for any illegal or unauthorized purpose
• Transmit any harmful code, including viruses, malware, or other destructive elements
• Attempt to gain unauthorized access to our systems or networks
• Engage in any activity that could damage, disable, or impair our Services
• Use automated systems or software to extract data from our Website without our written permission

2. Pharmaceutical Services and Products

2.1 Prescription Medications

Where we offer prescription medication services:

• Valid prescriptions are required for all prescription-only medicines (POMs)
• Prescriptions must be issued by a registered healthcare professional
• We reserve the right to refuse to dispense any prescription if we have concerns about its validity, appropriateness, or safety
• We may contact your prescriber to verify or clarify prescription details

2.2 Professional Advice

Information provided on our Website is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare professional before:

• Starting or stopping any medication
• Changing your treatment regimen
• Making decisions about your health conditions

2.3 Product Availability and Accuracy

• Product availability is subject to change without notice
• We make reasonable efforts to display accurate product information, including descriptions, images, and prices
• We cannot guarantee that colors displayed on your device will be completely accurate
• We reserve the right to limit quantities, discontinue products, or refuse service to anyone at our discretion

3. Orders and Transactions

3.1 Order Acceptance

All orders are subject to acceptance by Coxheath Pharmacy. We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability
• Errors in product or pricing information
• Suspected fraudulent or unauthorized transactions
• Limitations on quantities available for purchase
• Issues with your billing or shipping information

3.2 Pricing

• All prices are displayed in British Pounds (GBP) and include VAT where applicable
• Prices are subject to change without notice
• If a product’s price increases between your order and our acceptance, we will contact you before processing the order
• We are not obligated to honor pricing errors and may cancel affected orders

3.3 Payment

• Payment must be received before orders are dispatched
• We accept major credit cards, debit cards, and other payment methods as displayed on our Website
• All payment information is encrypted and processed securely
• You authorize us to charge your selected payment method for all fees and charges

3.4 Delivery

• Delivery times are estimates and not guaranteed
• Risk of loss and title for products pass to you upon delivery
• You are responsible for providing accurate shipping information
• Additional delivery terms are outlined in our Delivery Policy

4. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are governed by our Returns and Refunds Policy, which forms part of these Terms. Please note:

• Pharmaceutical products may have specific return restrictions due to safety and regulatory requirements
• Opened or unsealed medications generally cannot be accepted for return
• We aim to process refunds within a reasonable timeframe as outlined in our Returns Policy

5. Privacy and Data Protection

5.1 Personal Information

Your privacy is important to us. The collection, use, and protection of your personal information is governed by our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

5.2 Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Intellectual Property Rights

6.1 Ownership

All content on our Website, including text, graphics, logos, images, software, and other materials (collectively, “Content”), is owned by or licensed to Coxheath Pharmacy and is protected by UK and international intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes. You may not:

• Reproduce, distribute, modify, or create derivative works from our Content
• Use our Content for commercial purposes without written permission
• Remove or alter any copyright, trademark, or other proprietary notices

7. User-Generated Content

7.1 Submissions

If you submit reviews, comments, feedback, or other content (“User Content”) to our Website:

• You grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and distribute your User Content
• You represent that your User Content does not violate any third-party rights
• You agree not to submit content that is unlawful, defamatory, obscene, or otherwise objectionable

7.2 Monitoring and Removal

We reserve the right, but are not obligated, to monitor, edit, or remove any User Content that violates these Terms or is otherwise objectionable in our sole discretion.

8. Third-Party Links and Services

Our Website may contain links to third-party websites or services that are not owned or controlled by Coxheath Pharmacy. We:

• Do not endorse or assume responsibility for third-party content, products, or services
• Are not liable for any harm or damages related to third-party websites or services
• Encourage you to review the terms and privacy policies of any third-party websites you visit

9. Disclaimers and Limitations of Liability

9.1 Service Availability

We strive to maintain uninterrupted service but do not guarantee that our Website will be:

• Available at all times or free from errors
• Secure or free from viruses or other harmful components
• Accurate, complete, or current

Our Services are provided “as is” and “as available” without warranties of any kind, either express or implied.

9.2 Limitation of Liability

To the fullest extent permitted by law, Coxheath Pharmacy, its directors, officers, employees, agents, and suppliers shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Personal injury or property damage resulting from your use of our Services
• Any damages arising from third-party content or services

Our total liability to you for any claims arising from your use of our Services shall not exceed the amount you paid to us in the six months preceding the claim.

9.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under UK law

10. Indemnification

You agree to indemnify, defend, and hold harmless Coxheath Pharmacy and our affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of third parties
• Any User Content you submit

11. Regulatory Compliance

11.1 Pharmacy Regulations

Coxheath Pharmacy operates in accordance with:

• The Medicines Act 1968
• The Human Medicines Regulations 2012
• General Pharmaceutical Council (GPhC) standards and guidance
• All applicable UK pharmaceutical legislation

11.2 Registration

Our pharmacy is registered with the General Pharmaceutical Council. You can verify our registration at www.pharmacyregulation.org.

12. Termination

12.1 By You

You may terminate your relationship with us at any time by ceasing to use our Services and closing your account.

12.2 By Us

We may suspend or terminate your access to our Services immediately, without notice, if we believe you have:

• Breached these Terms
• Engaged in fraudulent or illegal activity
• Created risk or legal exposure for us or others

12.3 Effect of Termination

Upon termination:

• Your right to use our Services ceases immediately
• Outstanding obligations (including payment obligations) survive termination
• Provisions that by their nature should survive will remain in effect

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.3 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us at support@coxheathpharmacy.co.uk to seek an informal resolution.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, Returns Policy, and any other policies referenced herein, constitute the entire agreement between you and Coxheath Pharmacy regarding your use of our Services.

14.2 Amendments

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our Website with a new “Last Updated” date
• Sending notice to your registered email address (where applicable)

Your continued use of our Services after changes become effective constitutes acceptance of the modified Terms.

14.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

14.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

14.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, pandemic, labor disputes, or governmental actions.

15. Contact Information

If you have questions, concerns, or complaints about these Terms or our Services, please contact us:

Coxheath Pharmacy
Email: pharmacy.fml35@nhs.net 

Website: www.coxheathpharmacy.co.uk

Tel: 01622745567

For complaints regarding pharmacy services, you may also contact the General Pharmaceutical Council:
Website: www.pharmacyregulation.org
Tel: 0203 713 8000