Complaints Policy

At Coxheath Pharmacy, we are committed to providing high-quality services and ensuring customer satisfaction. We value your feedback and take complaints seriously, using them as an opportunity to improve our services.

How to Make a Complaint

If you have any concerns or complaints regarding our services or how we handle your personal information, please contact us using the details provided below. We encourage you to provide as much information as possible to help us address your concerns effectively.

Contact Details:

Email: pharmacy.fml35@nhs.net Phone: 01622745567 Address: 97 Heath Road, Coxheath ME17 4EH Our Complaints Process Upon receiving your complaint, we will: Acknowledge receipt of your complaint within 2 working days. Investigate your complaint thoroughly and impartially. Provide a response within 3 – 5 working days outlining the outcome and any actions we will take. If we require more time to investigate, we will inform you of the delay and provide an estimated timeframe for our response.

Further Action

If you are not satisfied with our response, you have the right to escalate your complaint to the relevant regulatory authority. For matters related to personal data, you can contact the Information Commissioner’s Office (ICO) in the UK.

ICO Contact Details:

Website: https://ico.org.uk/ Phone: 0303 123 1113