Payment Methods
We accept the following payment methods for both online and in-store purchases:
- Major debit and credit cards (Visa, MasterCard, Maestro)
- NHS prescription charges (where applicable)
- Secure online payments through our website’s checkout system using NHS login
- Cash and contactless payments in-store
- Private prescription payments for our extensive range of private healthcare services
All online transactions are processed securely using SSL encryption to protect your payment information. Our online prescription service integrates with NHS login for registered patients in England, providing a secure and streamlined payment process.
Billing Process
NHS Prescriptions
- Standard NHS prescription charges apply at the current statutory rate unless the patient is exempt
- Valid exemption evidence must be provided at the time of ordering
- Charges are applied when the prescription is dispensed
Private Prescriptions and Services
- Charges are applied at the time an order is placed
- Pricing for private services (travel vaccinations, ear wax removal, flu jabs, etc.) will be clearly displayed before payment is taken
- For consultation services, payment is required at the time of booking
Online Orders
- Payment is processed immediately upon order confirmation
- A detailed receipt or invoice will be provided with every transaction
- Email confirmation will be sent to your registered email address
Price Accuracy and Errors
While we make every effort to ensure prices are accurate across our website and in-store displays, errors may occasionally occur. If an error in pricing is identified after your order is placed, we will contact you immediately using the contact details provided during registration to confirm whether you wish to proceed at the corrected price or cancel the order.
Important: NHS prescription charges are set by the government and are non-negotiable. Any pricing errors will only apply to private services and retail products.
Order Confirmation
Once your payment has been successfully processed, you will receive:
- An immediate on-screen confirmation of your transaction
- An email confirmation containing your order details and payment summary
- SMS reminders for repeat prescriptions (where applicable)
- For prescription orders, notification when your order is ready for collection or delivery
Prescription Billing
NHS Prescriptions
For NHS prescription items, billing is carried out in accordance with NHS guidelines and applicable exemptions. Patients who are exempt from NHS charges must provide valid exemption evidence at the time of ordering. Our repeat prescription service with NHS login automatically updates with any changes to your exemption status.
Private Prescriptions
Private prescriptions are charged according to our current price list. Prices include the cost of medication and professional dispensing fees. All private prescription charges will be clearly displayed before payment confirmation.
Delivery Services
Our free NHS prescription delivery service is provided at no additional charge within our delivery area around Maidstone and Coxheath. This service is completely free without any hidden costs. Delivery charges for private prescriptions or retail items, if applicable, will be clearly displayed at checkout.
Late or Failed Payments
- If a payment fails or is declined by your bank or card issuer, the order will not be processed until the issue is resolved
- You will be notified immediately of any payment failures via email and/or SMS
- Repeated failed payment attempts may result in temporary suspension of online ordering privileges until the payment issue is cleared
- For prescription orders, medication will only be dispensed once payment has been successfully processed
Refunds and Returns
For full details on cancellations, returns, and refunds, please refer to our Refund Policy page. Please note that prescription medications have specific return restrictions in accordance with pharmaceutical regulations.
Account Management
For customers using our online services:
- Payment methods can be updated through your secure online account
- Transaction history is available through your account dashboard
- Automatic payment setup is available for eligible repeat prescription services
- NHS login integration ensures secure access to your prescription history
Contact for Billing Queries
If you have questions about your bill, payment, or any billing-related concerns, please contact our pharmacy team:
Coxheath Pharmacy
97 Heath Road
Coxheath, Maidstone
Kent ME17 4EH
United Kingdom
Telephone: 01622 745567
Email: support@coxheathpharmacy.co.uk
Opening Hours:
Monday to Friday: 9:00 am – 6:30 pm
Saturday: 9:00 am – 4:30 pm
Sunday: CLOSED
Our qualified pharmacy team is available during opening hours to assist with any billing or payment queries. For urgent prescription queries outside of opening hours, please contact NHS 111.
Data Protection and Security
All payment and personal data is handled in accordance with UK GDPR regulations. Payment card information is processed through secure, PCI-compliant payment gateways and is never stored on our systems. Your NHS login data is handled according to NHS Digital security standards.
Disputes and Resolution
If you wish to dispute a charge or have concerns about billing:
- Contact us within 30 days of the transaction
- Provide your order number and transaction details
- We will investigate and respond within 5 working days
- For NHS prescription disputes, we follow NHS resolution procedures
Compliance & Regulatory Information
Coxheath Pharmacy operates in accordance with:
- NHS England regulations and guidelines
- General Pharmaceutical Council (GPhC) standards
- UK data protection laws (UK GDPR)
- Medicines and Healthcare products Regulatory Agency (MHRA) requirements
Registration Details:
- GPhC Premises Registration Number: 1032829
- Company Registration Number: 09741325 (Nihal Healthcare Limited)
- Superintendent Pharmacist: Mandeep Sandhu (GPhC: 2064849)
Last updated: November 2025
These terms are reviewed regularly and may be updated to reflect changes in regulations or services. Customers will be notified of any significant changes via email or through notices on our website.